Shipping policy

Shipping Policy

Where We Ship

Bar Dog currently ships to the United States and Canada. We're working on going global — stay tuned.

Processing & Delivery

Please allow 7–10 business days from order confirmation to delivery. This covers both processing (getting your order packed and out the door) and transit time.

You'll get a shipping confirmation email with tracking info as soon as your order is on its way.

 


Domestic Shipping (United States)

We ship from New York, USA.

Available services include:

  • Standard Shipping (carrier-calculated at checkout)
  • Expedited options also available at checkout

Shipping costs are automatically calculated based on weight, destination, and service level.

Please note:

  • Original shipping fees are non-refundable
  • We are not responsible for packages marked “delivered” by the carrier
  • Carrier delays (weather, customs, staffing, etc.) are out of our control

Free Shipping

Domestic orders over $250 ship free, automatically applied at checkout. No code needed.

 


International Shipping

We ship internationally to select countries. We are working on expanding this as we continue to grow.

Shipping rates are calculated at checkout based on destination, weight, and service.

Customs, Duties & Taxes

International orders may be subject to customs fees, import duties, VAT, or taxes determined by your country.

  • These fees are not included in our shipping charges
  • They must be paid by the recipient
  • We cannot predict or control these fees

If a package is refused or returned due to unpaid duties/taxes, it is not eligible for a refund.

International Return Policy

At this time, international orders are final sale. We cannot accept international returns, exchanges, or store credit.

 


Address Accuracy

Please double-check your shipping address at checkout — we're not able to reroute packages once they've shipped, and we can't be responsible for orders sent to an incorrect address.

 


Lost or Stolen Packages

If your tracking shows “delivered” but you cannot locate your package:

  • Check with neighbors, building managers, or front desk
  • Confirm the shipping address used at checkout
  • Contact the carrier directly

Route

Route Protect is a package protection solution that helps cover you in the event that your order gets lost, stolen, or damaged while in transit. We know how frustrating it is to have something happen to your order, so we’ve partnered with Route to offer added assurance that you’re supported, no matter what. Route Protect can be added during checkout.

With Route, if your order is lost, stolen, or damaged, you can easily file a claim at https://claims.route.com/, and they’ll take care of you right away.If you decide not to add Route to your order, please note that Bar Dog is not responsible for any shipping issues, and unfortunately, we will be unable to offer refunds or replacements for uninsured orders.


Preorders & Backordered Items

If applicable, preorder shipping timelines will be listed on the product page. Orders containing preorder items may ship together unless stated otherwise.

 


Order Tracking

Once your order ships, you'll receive a tracking number by email. If you don't see it within 10 business days, check your spam folder or reach out to us.

Delays

Occasionally things outside our control (weather, carrier delays, high order volume) can push delivery past the 7–10 day window. We'll do our best to keep you posted if that happens.