Shipping & Returns Policy
Shipping Policy
Where We Ship
Bar Dog currently ships to the United States and Canada. We're working on going global — stay tuned.
Processing & Delivery
Please allow 7–10 business days from order confirmation to delivery. This covers both processing (getting your order packed and out the door) and transit time.
You'll get a shipping confirmation email with tracking info as soon as your order is on its way.
Domestic Shipping (United States)
We ship from New York, USA.
Available services include:
- Standard Shipping (carrier-calculated at checkout)
- Expedited options also available at checkout
Shipping costs are automatically calculated based on weight, destination, and service level.
Please note:
- Original shipping fees are non-refundable
- We are not responsible for packages marked “delivered” by the carrier
- Carrier delays (weather, customs, staffing, etc.) are out of our control
Free Shipping
Domestic orders over $250 ship free, automatically applied at checkout. No code needed.
International Shipping
We ship internationally to select countries. We are working on expanding this as we continue to grow.
Shipping rates are calculated at checkout based on destination, weight, and service.
Customs, Duties & Taxes
International orders may be subject to customs fees, import duties, VAT, or taxes determined by your country.
- These fees are not included in our shipping charges
- They must be paid by the recipient
- We cannot predict or control these fees
If a package is refused or returned due to unpaid duties/taxes, it is not eligible for a refund.
International Return Policy
At this time, international orders are final sale. We cannot accept international returns, exchanges, or store credit.
Address Accuracy
Please double-check your shipping address at checkout — we're not able to reroute packages once they've shipped, and we can't be responsible for orders sent to an incorrect address.
Lost or Stolen Packages
If your tracking shows “delivered” but you cannot locate your package:
- Check with neighbors, building managers, or front desk
- Confirm the shipping address used at checkout
- Contact the carrier directly
Route
Route Protect is a package protection solution that helps cover you in the event that your order gets lost, stolen, or damaged while in transit. We know how frustrating it is to have something happen to your order, so we’ve partnered with Route to offer added assurance that you’re supported, no matter what. Route Protect can be added during checkout.
With Route, if your order is lost, stolen, or damaged, you can easily file a claim at https://claims.route.com/, and they’ll take care of you right away.If you decide not to add Route to your order, please note that Bar Dog is not responsible for any shipping issues, and unfortunately, we will be unable to offer refunds or replacements for uninsured orders.
Preorders & Backordered Items
If applicable, preorder shipping timelines will be listed on the product page. Orders containing preorder items may ship together unless stated otherwise.
Order Tracking
Once your order ships, you'll receive a tracking number by email. If you don't see it within 10 business days, check your spam folder or reach out to us.
Delays
Occasionally things outside our control (weather, carrier delays, high order volume) can push delivery past the 7–10 day window. We'll do our best to keep you posted if that happens.
Return Policy
We have a 21-day return policy, which means you have 21 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Return Options
You can choose from the following options in our online returns portal:
1. Refund to Original Payment Method
- Processed once your return is delivered back to us and reviewed
- A $10 handling fee is deducted from all refunds
- Original shipping costs are non-refundable
2. Exchange for a Different Size
- Exchanges ship out as soon as your return is scanned in transit
- No handling fee
- Exchanges must be for the same item in a different size
3. Store Credit
- Issued as soon as your return is delivered back to us and reviewed
- No handling fee
- Delivered as a digital gift card that never expires
Conditions for Return
To be eligible, items must be:
- Unworn and unwashed
- Free of odors, stains, makeup, deodorant, pet hair, or damage
- In original condition with tags attached
We reserve the right to deny returns that do not meet these requirements.
Final Sale Items
The following cannot be returned or exchanged:
- Items marked Final Sale
- Underwear, bodysuits, or intimate items
- Items from warehouse, clearance, or flash sales
International Orders
At this time, we do not accept returns, exchanges, or store credit for international orders (orders shipped outside the United States).
Please note:
- All international orders are final sale
- Shipping fees are non-refundable
- Customs duties, VAT, and import taxes are set by your country and must be paid by the recipient
- Packages refused or abandoned due to unpaid duties or taxes are not eligible for a refund
If you’re unsure about sizing or fit, please reach out to us before placing an international order.
Refund Timing
Refunds typically appear within 3–10 business days after processing, depending on your bank or card issuer.
Important Notes
- Items returned outside the 21-day window are not eligible for refund, exchange, or store credit
- Returns must be submitted through our online portal
- Orders marked “Delivered” are not eligible for loss/theft replacement
By submitting a return through our portal, you agree to all return policy terms.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Questions?
Reach out to us at customerservice@shopbardog.com and we'll get back to you as soon as we can.
