General Questions
Many of our collections are limited edition and may not be restocked. Sign up for a restock alert on the product page and we'll email you the moment it's back.
If the size or style you want is out of stock, look for the restock alert option on that product's page.
We don't have set restock dates right now, but we're working to bring favorites back whenever we can.
In the meantime, sign up for restock alerts on our site and follow us on Instagram for the latest on new arrivals and restocks.
Join our newsletter to be first in line for new drops, sales, and other perks. Scroll to the bottom of any page, enter your email, and hit submit.
If you're getting an error after double-checking your card, billing, and shipping details, try updating your browser to the latest version. Still stuck? Contact your card issuer to rule out a hold on your account..
American Express, Visa, MasterCard, Discover, JCB, PayPal, and Apple Pay.
Orders & Shipping
Please allow 7–10 business days for processing and shipping, due to order volume. This window can run a bit longer during launches, restocks, or peak periods. You'll get a confirmation email with tracking as soon as it ships.
Right now we ship to the US and Canada, with more countries on the way.
Your shipping confirmation email includes a tracking link. Checked out with Shop Pay? You can track from your Shop app or account too.
Once an order is placed, we're not able to make changes — this includes address updates, quantity changes, and size swaps.
Once an order is placed, we're not able to make changes — this includes address updates, quantity changes, and size swaps.
Returns & Exchanges
Returns and exchanges are accepted within 21 days of delivery, provided items are unworn, unwashed, and in original condition. Final sale items aren't eligible — check the product description to confirm an item's status. Full policy details are here.
Head to our Returns Portal and follow the prompts. Questions along the way? Our Customer Service team is happy to help. Review our full return policy here before you begin.
Exchanges are free. Returns carry a $10 restocking fee.
Reach out to us anyway. We may be able to make a one-time exception, and once approved, you'll be able to process your return through our online return center. We'll do what we can to make it easy.
Once your return arrives, allow up to 10 business days for our team to inspect and approve it. You'll get a confirmation email when your refund is issued, back to your original payment method — expect it to reflect within about 10 days of your return reaching our warehouse.
Damaged or Lost Shipments
Email customerservice@shopbardog.com right away with your order number and a few photos of the damage. We'll get it sorted as quickly as we can.
Route Protect covers your order if it's lost, stolen, or damaged in transit. You can add it at checkout. If something goes wrong, file a claim at https://claims.route.com/ and Route will take it from there.
If you skip Route Protect, Bar Dog isn't able to cover shipping issues — we won't be able to offer a refund or replacement for uninsured orders.
Size & Fit
Check the Size Guide on each product page — every style lists detailed measurements to help you order with confidence.
Brand & Community
We'd love to hear from you. Send your request to customerservice@shopbardog.com and our affiliate team will review it. If it's a fit, someone will reach out directly to talk through next steps.
